Privacy Policy

Introduction

Tessara Co., Ltd. ("Tessara", "we", "us", "our") is committed to protecting the personal information of individuals who interact with our services and website. This Privacy Policy explains what personal data we collect, how we use it, and what rights you have in relation to it.

This policy applies to all personal data processed by Tessara in connection with our consulting services and website at tessareena. If you have any questions, please contact us at [email protected].

Data We Collect

We collect personal data in the following ways:

Information you provide directly: When you submit our contact form or communicate with us by email or phone, we may collect your name, email address, phone number, and the contents of your message.

During consulting engagements: In the course of delivering our services, we may process business information shared by you or your organisation. This is governed by separate engagement agreements including confidentiality provisions.

Automatically collected information: Our website may collect technical data such as IP addresses, browser type, and pages visited via analytics cookies, if you have consented to these.

Legal basis for processing: We process personal data on the basis of your consent (where given), the performance of a contract, compliance with legal obligations, and our legitimate interests in operating our consulting business.

How We Use Your Data

We use personal data collected for the following purposes:

• Responding to enquiries and communications
• Delivering and managing consulting engagements
• Sending service-related communications, including proposals and deliverables
• Improving our website and services through analytics data
• Complying with legal and regulatory obligations applicable in Thailand

We do not sell personal data to third parties. We do not use personal data for automated decision-making or profiling.

Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice:

• Contact enquiries not leading to an engagement: up to 12 months
• Client engagement records: up to 5 years from engagement completion
• Analytics data: as per cookie preferences and third-party policy

Data Protection Measures

Tessara takes reasonable technical and organisational measures to protect personal data against accidental or unlawful access, loss, destruction, or alteration. These include:

• Encrypted communication channels for data transfer
• Access controls limiting who within Tessara can access client data
• Confidentiality agreements with all staff and relevant third parties
• Secure document storage and deletion procedures

In the event of a data breach that affects your rights or freedoms, we will notify you and relevant authorities in accordance with applicable Thai data protection law (PDPA).

Cookies

Our website uses cookies. Essential cookies are used for basic site functionality. Optional cookies (analytics, marketing, preferences) are only placed with your consent. You can manage your cookie preferences at any time via our Cookie Policy page.

Third-Party Services

We may use third-party services that process data on our behalf, including analytics providers and cloud storage services. These providers are required to handle data in accordance with applicable law and our instructions. We do not share personal data with third parties for their own marketing purposes.

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

Your Rights

Under the Personal Data Protection Act B.E. 2562 (PDPA) and other applicable laws, you have the right to:

• Access personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your personal data, subject to legal obligations
• Object to or restrict the processing of your data
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) in Thailand

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

Children's Privacy

Our services are directed at organisations and business professionals. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected such data, please contact us immediately.

Policy Updates

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes acceptance of the updated policy.

Contact

Tessara Co., Ltd. is the data controller for personal data processed under this policy.

Email: [email protected]

Address: 88 Sathon Nua Road, Silom, Bang Rak, Bangkok 10500, Thailand